1. Ordering & Account
How do I create an account?
Click “Sign Up” at the top of the website and confirm your email.
Can I order without creating an account?
Yes, guest checkout is available.
How do I track my order?
After dispatch, you’ll get a tracking number via email.
2. Delivery & Shipping
What shipping methods are available?
We ship with Parcelforce; if the items you order are in stock, delivery can be in 1-2 working days. We will advise on delivery time lead upon processing the order.
Do you deliver outside the UK?
Currently only within the UK.
What happens if I’m not home?
The courier will leave a card with redelivery instructions.
3. Returns & Refunds
How do I return an item?
Contact us at sales@sparksdirect.co.uk to arrange a return. Items must be unused and resalable.
How long for a refund?
Refunds are processed within 5–7 working days after receipt.
4. Product Information
Are all products brand new?
Yes, all are new, sealed, and from reputable manufacturers.
Do products include manuals?
Yes, manuals or guidance are included for electrical items.
5. Installation & Safety
Can I install the products myself?
Simple plug-ins are safe; electrical wiring requires a qualified electrician. Always consult an electrician when installing!
Disposal of old items?
Follow local recycling regulations.
6. Payment & Security
What payment methods?
We take debit and credit cards and we accept BACS payment (bank transfer). We do not take PayPal or AMEX.
Is payment secure?
All transactions use industry-standard encryption.
7. Technical Support
Technical support?
Email sales@sparksdirect.co.uk or call 020 7263 8007.
8. Accessibility & Alternative Formats
Is the website accessible?
We aim to meet WCAG 2.1 AA standards.
Need large print or other formats?
Email office@sparksdirect.co.uk.