Frequently Asked Questions

Are the products at Sparks second hand or brand new?

All the products at Sparks Direct are brand new and come fully sealed directly from the manufacturer. All products listed on the website have a minimum warranty of 1 year.

If I order today, when will I get the products?

Depending on the availability of the items (please refer to their status on the website) the items can be with you as soon as the next working day. If some items are not in stock, we will email you to tell you how long it takes, which is normally 2-3 working days. There are also some light fittings on our website that will take approx. 2-3 weeks to be delivered to you.

Can I return the items if I don't like them?

Upon the receipt of the order, the customer has 14 days to return the items bought for a full refund. The customer must ensure that items are in excellent condition, ensuring they are not used, tampered with and arrive back with us in their original packaging. Please see our Terms and Conditions for more details.

Do you replace faulty items?

If items arrive to you damaged or faulty, or if within the warranty period the items become faulty, you can request a returns number for the faulty items. The items will be analysed and replaced free of charge if the fault is found to be from the manufacturer. Please see our Terms and Conditions for more details.

What are my delivery options?

We deliver via a courier company, usually in 2-4 working days (we confirm the delivery time lead via email), and we also deliver via our own van in the North London area, from Monday through to Friday. You can also come and collect your items in store, as long as you provide the card used to pay for your products and a copy of the order, from Monday to Saturday.

Do you deliver outside the UK?

We deliver only to addresses within the UK. Take a look at our Terms and Conditions to find your post code and how much it would cost to have your items sent to you.

Do you have a showroom where I can see the items on the website?

Sparks Direct have a showroom is in Archway, London, and our consultants are ready to answer all your questions. If you want to pop in and meet us face to face, please do so.

Basket