Accessibility at Sparks
At SparksDirect - the trading name for Tan Sales (London) Ltd, we are committed to making our website accessible to all customers, including people with disabilities. We aim to provide an online shopping experience that is as inclusive and user-friendly as possible.
Our Accessibility Standards
We aim to meet WCAG 2.1 Level AA standards across our website.
This includes all pages, products, checkout process, forms, and account areas on desktop, tablet, and mobile devices.
We regularly review and improve the accessibility of our website.
What We’ve Done So Far
- Clear headings and navigation menus for easy browsing.
- Meaningful text for links and buttons.
- Visible labels for form fields throughout the site.
- Responsive design for use on mobile and tablet devices.
- Keyboard-accessible navigation where possible.
and many other things. We are constantly working to improve the quality of the website, both in its content and its accessibility, according to the current standards.
Known Accessibility Issues
While we strive to provide full accessibility, some areas of our website may not yet fully meet WCAG 2.1 AA standards. Examples include:
- Some images may lack descriptive alt text.
- Certain form fields may not be fully accessible to screen readers.
- Some hover or focus states may have low contrast.
We are actively working to resolve these issues.
Feedback & Assistance
If you experience any difficulty using our website, or require information in an alternative format (such as large print, audio, or accessible PDF), please contact us:
Email: office@sparksdirect.co.uk
Phone: 0207 263 8007 (Mon–Fri, 9:00–17:00)
Address: Tan Sales (London) Ltd (trading as SparksDirect), 659–661 Holloway Road, London, N19 5SE
When contacting us, please include:
- The page or product URL
- A description of the issue
- Your preferred method of response
We aim to respond within 5 working days and resolve issues within 30 days where reasonably practicable.
Review of This Statement
This accessibility statement was last reviewed in August 2025.
We will review it at least annually, or whenever significant changes are made to the website.
Legal Commitment
SparksDirect acknowledges its responsibilities under the Equality Act 2010. We are committed to making reasonable adjustments to ensure that all customers can access our products and services.